Paul
8/10
United Kingdom 🇬🇧
We had a good stay
Pros: We had a good stay and would certainly plan to return. The hotel is in an outstanding location for central Carlisle. Well-equipped room with plenty of space, a very comfortable bed and a useful kitchen area. Choice of coffee and tea was good and the crumpets, butter, marmalade and fresh milk supplied were very welcome.
Cons: The accommodation is a bit tired and some floor finishes need replaced. Accessibility is patchy so, if you want stair-free access you will have to make a point of asking. Given that we asked for a shower instead of a bath for reasons of access, we shouldn’t really have had to have asked (a couple of stars deducted for this).
Sarah
10/10
United Kingdom 🇬🇧
Short stay
Pros: Great location, lovely room, comfortable bed, food in the Penny Blue restaurant excellent, staff welcoming and friendly
William
10/10
United Kingdom 🇬🇧
Fantastic, we wish we had booked longer
Pros: We liked everything, it is great concept, really well equipped, very clean and comfortable. Very thoughtful additional touches.
Ruth
9/10
New Zealand 🇳🇿
Lovely hotel
Pros: It is a beautiful hotel staff are lovely was very clean
Cons: I was in room 108 could hear the street noise but understandable been in the middle of town only problem was key card didn’t work on the outside door to get back into the hotel so was outside in the cold till I found someone to let me in 12.30 at night so was very cold
Glen
10/10
United Kingdom 🇬🇧
Pros: Lovely people and a lovely hotel. They have worked hard to establish a great reputation and lived up to it. Friendly, elegant, well maintained and clean
Zoe
9/10
United Kingdom 🇬🇧
Great place to stay
Pros: Great location, welcoming staff. We had a lovely stay in Townhouse 1. Lovely decor and well equipped for our stay and some thoughtful little touches. Will definitely stay again.
Cons: It was a little noisy as our bedroom was on the Main Street so there was some traffic noise etc but not unexpected as we were staying over new year.